Canopy by Hilton Downtown Ithaca
Job Description

Hotel Front Desk/ Guest Service Enthusiasts!

With our "It's My Pleasure!" philosophy we have become one of the Nation's fastest growing hotel development & management companies.

Join us as our Hotel Guest Service Agent/Front Desk at our Canopy by Hilton located at 324 E State St. Ithaca, NY. (Room Count:131)

Successful Candidate will be able to :

  •  Flexible Scheduling, days, nights, weekends, Holidays.
  • Previous hotel Front Desk experience preferred; however, ability gained through 1+ years related employment (customer service) or on-the-job training may substitute for actual Front Desk experience.
  • Hilton OnQ Certification is a plus but not required
  •  Must possess excellent public relations skills and warm and friendly attitude

Summary
Ensures guest satisfaction by providing courteous and efficient service. Responsible for the accurate registration, posting of charges, Check-In / check-out of guests. Handles guest questions and concerns as required by management. Adheres to specific Brand Standards as required.

Job Duties

  • Provides courteous guest service by responding promptly and efficiently to inquiries, requests, complaints, and by accurately processing guest mail and messages.
  • Coordinates the delivery of guest services by other hotel departments and outside businesses.
  • Processes all incoming and outgoing reservation and cancellation requests in a timely manner by mail, telephone, in person, and via the franchise system.
  • Assists guests upon arrival and handles check-in procedures swiftly and accurately, as per brand and Baywood requirements.
  • Handles check-out procedures swiftly and accurately and assists guests on departure.
  • Maximizes room revenue and occupancy levels through suggestive selling for upsell potential as well as walk in guests.
  • Has knowledge of marketing programs applicable to the hotel, local area, and all hotel functions and outlets, and properly presents the programs to guests.
  • Handles departmental accounting of monies, receipts, guest accounts, and other forms of credit. Operates the department’s cash register.
  • Maintains information and communication sources such as, log book, franchise directories, checklists, and electronic communication.
  • Operates PBX (switchboard) equipment to handle incoming calls, outgoing calls, wake up calls, do-not-disturbs and the paging of guests, as well as maintains guest and staff privacy and security.
  • Operates the franchise terminal and performs designated maintenance tasks. Has understanding of in-house computers and monitors computer accuracy to ensure maximum occupancy.
  • Maintains procedures for credit control and handling of financial transactions.
  • Maintains procedures for security of monies, guest security and emergency procedures.
  • Receives departmental-related guest complaints and ensures corrective action is taken. Completes brand specific log and follows brand protocol for guest complaints, including escalation to management if needed, and completed follow up.
  • Performs other assignments as requested.
  • Adheres to departmental communication through the effective use of staff meetings, log books, and bulletin boards.
  • Audits all accounts to ensure they balance, to include such accounts as tray and city ledger, reservation deposits, credit card accounts, and room, food & beverage, and banquet charges.
  • Transfers charges and deposits to master accounts.
  • Closes necessary accounts at month end.
  • Prepares final reports of all daily revenue summaries.
  • Posts all room and tax revenues and late charges.
  • Ensures all revenues, adjustments, taxes and gratuities are accurately distributed from POS system (at some properties)
  • Operates and/or understands in-house computer systems.
  • Maintains positive communication with accounting department.
  •  Follows all company policies and procedures as outlined in Policy Manual.
  • Is skilled in and responsible for Life Safety Procedures and equipment.
  • Participates (at some properties) in MOD schedule.
  • Additional duties may be added at any time at the discretion of management.

Baywood Hotels is an Equal Opportunity employer and a drug-free workplace. M/F/Vets/Disabled

Job Types: Full-time

Salary:  From $17.00 - $20.00 per hour

Benefits:

  • Dental insurance
  • Employee discount
  • Flexible schedule
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Professional development assistance
  • Referral program
  • Vision insurance

Schedule: 8 hour shift

Work setting: In-person

Education:    High school or equivalent (Preferred)

Experience:

  • Hotel Experience: 1 year (Preferred)
  • Customer Service: 1 year (Required)

Work Location: In person

APPLY HERE:  
https://easyapply.co/a/17ed1bfa-cc7d-4f91-8695-e08ddfb18ae0

For all jobs visit:   https://canopybyhiltonithaca.easyapply.co

Baywood Hotels is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.